DXGI_ERROR_DEVICE_HUNG – The definitive solution on RTX Cards

Updated on July 12, 2021 By Christian Thomas

DXGI_ERROR_DEVICE_HUNG – The definitive solution on RTX Cards

RTX cards holders have been suffering a lot with the DXGI_ERROR_DEVICE_HUNG error, I included. This annoying error occurs randomly during the gameplay, forcing us to restart the game; in some cases the PC. After doing hundreds of researches and trying every possible solution, we finally found a workaround.

Games that are experiencing this issue:

  • Call of Duty Black Ops 4
  • Apex Legends
  • Shadow of the Tomb Raider

Solutions that didn’t work for us:

  • Upgrade graphics card drivers
  • Downgrade graphics card drivers
  • Update DirectX
  • Disable my antivirus
  • Disable the sound card on my computer
  • Update windows
  • And many other tweaks

The solution

If you’re seeing this error, you certainly have your graphic card overclocked. If you didn’t overclock your card then the manufacturer did it. The RTX graphic cards are so powerful that it doesn’t need overclocking for outstanding performance. This error might occur because the Graphic Card is pushing more FPS than the game need. Games like Apex Legends had an initial FPS limit of 144 when it was released, we noticed that this error was more frequently with that limit removed.

Follow these steps to safely stop the overclocking on your card.

1. Download and install MSI After Burner

Double click on the installer and follow the steps for the installation.

2. Once you open the software, this is the initial screen

3. Adjust it so the red clock hand doesn’t go beyond the limit, for example:

Also, make sure the ‘Startup’ icon is checked so it automatically starts on Windows startup.

Important Update

As per the last Nvidia driver version 4.36.02 released on 08/20/2019 – this fix is not working anymore. The error was found newly on the game Apex Legends. If you are experiencing this problem, revert to driver version 431.60, which is the most stable with this overclocking fix.

The driver version 4.36.02 is a major release that promises increased performance and optimal game experience on Apex Legends, World War Z, Battlefield V, and Forza Horizon 4. The major improvement was reported on Apex Legends; with up to 23% more performance. Unfortunately, for RTX cardholders, this version still has a bunch of errors including the known DXGI_ERROR_DEVICE_HUNG

Based on the official release notes – these are the top games that have issues on Windows 10

  • [Tom Clancy’s The Division II]: The game may crash when played in DirectX 12 mode.
  • [2587043/200406322]
  • [Forza Motorsport 7]: There is corruption on the tracks in the game. [2682129]
  • [Overwatch]: The games crashes with “Your rendering device has been lost” error.
  • [2482278]
  • [HDR][Integer Scaling]: Blue-screen crash or system hang may occur when changing
  • the resolution while using integer scaling with HDR. [200542578/200542870]
  • [Firefox][G-SYNC]: When G-SYNC is enabled, flickering occurs with YouTube fullscreen video playback when hovering over the timeline. [200544130]
  • System crash occurs while installing the drivers on a system with GPUs from mixed
  • architectures; for example, Fermi and Pascal. [2676468]

Update: 7/12/2021

Disabling the memory RAM XMP has proved to be a very effective solution. This should be disabled in your motherboard settings. Here’s some instructions on how to do it

Conclusion

Thousand of users have reported this issue to Nvidia. Why they didn’t fix it yet is a great question that nobody can answer. We hope they address this issue someday so we don’t have to downgrade our factory overclocking.

We hope this work for you for the time being until Nvidia take the problem seriously. Nothing is more frustrating than spending hundreds of dollars in a graphics card that won’t allow you to enjoy your favorite games.

If this solution worked for you, let us know in the comments below.

Affiliate disclosure: As an Amazon Associate I earn from qualifying purchases you make by using any of the links posted in this article.

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